Warranty Policy

Contents

We are confident in the quality of our products being of the highest standards. However, we understand that issues can arise with all products from time to time and we are here to help and make the warranty process as simple as possible.

For all warranty and product support issues please contact one of our customer service team members via Warranty Claim Form 

This Limited Warranty is only available to the original purchaser for products purchased directly through desky.com and is not transferrable.

10 years party celebration in the office

What is covered?

DESKY’s Limited Warranty Policy warrants that:

  • The purchased product matches the provided product description/specifications and any representations made about the product to you;
  • The product, excluding parts and consumables, is free from defects in materials and workmanship on delivery to you for the duration of the warranty period; and
  • The product is free from defects that prevent normal operation and function. 

During the warranty period we will repair or replace any parts necessary to correct defects in materials or workmanship. We will make an honest assessment of the issue and determine if it is covered under this warranty. Where a product is covered under this warranty, we will determine whether a repair, replacement part or replacement product is provided and will be responsible for the cost of any such repair, replacement part or replacement product.

DESKY’s warranty policy enables you to service a product to install replacement parts. Where a replacement part is provided under warranty and we determine this can be replaced by you, we will send this to you and provide relevant installation instructions. Certain products may be required to be sent back to us for repair or installation of replacement parts. 

In the event that we cannot repair a warranty failure and a replacement product (same or comparable) is provided, you will be responsible for installation.  Any repair or replacement under this warranty is limited to the defective part, material or product only.

Warranty Periods

The warranty period starts from the date of delivery to you.  This warranty is only valid to the original purchaser of the product.

10 Year Warranty

  • Desky Dual & Dual Mini Sit Stand Desk Frames
  • Desky L-Shape Sit Stand Desk Frames
  • Desky Quad Sit Stand Desk Frames

6 Year Warranty

  • Chairs & Stools

5 Year Warranty

  • Desky Zero Fixed Office Desk Frames
  • Desktops: Laminate, Rubberwood, Hardwood, Softwood & Bamboo Desktops
  • Desky RGB LED Gaming Desk
  • Accessories (non-electrical)
  • Monitor Arms

3 Year Warranty

  • Desky Zero Sit Stand Desk Converter
  • Desky Zero Manual & Zero Pedestal Sit Stand Desks
  • Desky Air Lift Zero Sit Stand Desks
  • Desky Single Sit Stand Desk Frames
  • Desky Single Sit Stand Pedestal Desk Frames
  • Accessories (electrical)

What the Limited Warranty does not cover

DESKY’s Limited Warranty Policy does not apply or cover issues resulting from:

  • Normal wear and tear;
  • Improper assembly/disassembly;
  • Failure to follow provided safety warnings, setup and operating instructions and any other directions for proper operation;
  • Exceeding the maximum weight capacity rated for a product, including desks, chairs, monitor arms and accessories;
  • Failure to observe the required motor duty cycles of motorised products;
  • Use outdoors or in environments with high heat, high humidity or high salinity;
  • Repairs, alterations or modifications performed by anyone not authorised by DESKY;
  • Defects caused in whole or in part by misuse, abuse, abnormal handling, negligence, impact, accident, fire or water damage and electrical overload; and
  • repair or replacement of other property damaged by a defective product or the cost of lost time/loss of use are not recoverable under this warranty.

How do I make a warranty claim?

To make a claim under this warranty you will need to contact us within 7 days of noticing the defect and provide your order details/proof of purchase and a clear photo or video of the relevant defect or issue.

Claims can be submitted through our Warranty Claim Form directly. Clear documentation of the issue will assist our ability to quickly and correctly identify the cause of the issue and help resolve it for you as quickly as possible.

Once your warranty claim has been submitted we will assess the claim and determine if we need any further details. We may require faulty parts to be sent back to our warehouse for inspection/assessment and in this instance, we will cover the associated costs.

We will notify you as quickly as possible of the outcome under this warranty and organise any repair, replacement part or replacement product needed.

All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you!  We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via our Shipping Form directly within 3 business days of receiving your order.

Please provide your order details and a clear photo or video of the relevant damage so we can organize a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.

Should an issue occur with a product after its Warranty Period has expired we stock all replacements parts for purchase.  Please contact us by clicking - Here, so we can help diagnose the issue and advise what replacement parts and repair are needed to remedy the issue.  

Products purchased from the Desky Almost Perfect Range are not subject to the standard Desky Return Policy and Warranty Policy. Almost Perfect Range products are sold in ‘as-is’ condition. The product description lists the condition and/or product fault with accompanying indicative photos of the described issue or imperfection with the product. Buyers acknowledge and accept the product in the condition it is in when purchasing a product through the Almost Perfect Range program.

No return or refund requests are accepted for Almost Perfect Range products for the condition and/or fault described. No change of mind requests are accepted for Almost Perfect Range products. The listed product condition and/or fault is not covered by the Desky Warranty Policy.

Where an Almost Perfect Range product is sold with a new product, as is the case where an Almost Perfect Range desktop is paired with a new Desk Frame for example, the new product is covered by the usual Desky Warranty policy.